Acknowledge the impact on the patient; let the patient know that they are not at fault and did not deserve it. |
Avoid attempts to explain or defend the perceived act of discrimination. |
Offer help through continued conversation. |
Respect autonomy and the patient's right to make decisions about what to do and when. |
Consider referral to psychiatry and behavioral health services if patient is amenable. |
Consider connecting patient to a local patient advocacy program or civil rights legal aid. |